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Keeping Previous Phone Number

HighlandDerek
Level 1: Joiner
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Good Afternoon.Today I received Apple iPhone purchased on-line from O2. Unfortunately I’m not to great sometimes with techy things! I was with GiffGaff prior to this & they have provided a PAC number. O2 provided me with the temp no & new Sim which I have inserted in the new phone. I completed the O2 on-line form in order to retain my old number but have received an automated email from BluePrism saying that the information provided for their security checks is incorrect!  Should I have used the GiffGaff sim from my old phone in the new phone? Can't speak to anybody at O2! Can you advise, what is my next step? Thanks Derek

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MI5
Level 94: Supreme
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@HighlandDerek 

You need to port your number into O2, you cannot sim swap between networks.

Guide here Guide: Migration & porting into O2 

If you are struggling with getting the form accepted, you need to contact O2 to help.

 If you message O2 on Facebook (https://o2uk.co/O2CFB) Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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TallTrees
Level 45: Knowing
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Hi there ~ @HighlandDerek 

Welcome to the o2 Community Forum

You will need to read this guide to complete:

Guide: Sim Swap: a mini guide 2017 update 



HAPPINESS IS BEE SHAPED

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Bambino
Level 78: King of Kings
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@HighlandDerek  You need to speak to customer service.
Call 0800 032 1402 from any phone or numbers in this link: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.

You can also try O2 through social media:

Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

I DO NOT WORK FOR O2



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MI5
Level 94: Supreme
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@HighlandDerek 

You need to port your number into O2, you cannot sim swap between networks.

Guide here Guide: Migration & porting into O2 

If you are struggling with getting the form accepted, you need to contact O2 to help.

 If you message O2 on Facebook (https://o2uk.co/O2CFB) Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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HighlandDerek
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Greatly appreciate your feedback and taking the time to assist me.d 

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HighlandDerek
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Greatly appreciate your feedback and taking the time to assist me. d

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HighlandDerek
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Many thanks for your assistance and taking the time to help me. d

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TallTrees
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Very happy to help you @HighlandDerek 



HAPPINESS IS BEE SHAPED

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