I have a Sim Only pay monthly account but the deal I had has expired so I'm paying the standard monthly fee and can upgrade/cancel.
I have found a new SO tariff on MSE that is still with O2 and I would like to avail of. Obviously it is a better deal than O2 could ever offer me direct (I have spoken to them to confirm this).
I would like to take out the new contract and then have my old number ported over to the new contract. According to O2 customer service, they no longer do this. Is this correct or was the agent mistaken? Seems like an odd thing to no longer support.
