Keeping Number For New O2 Contract?

[pburke90]

I have a Sim Only pay monthly account but the deal I had has expired so I'm paying the standard monthly fee and can upgrade/cancel.

I have found a new SO tariff on MSE that is still with O2 and I would like to avail of. Obviously it is a better deal than O2 could ever offer me direct (I have spoken to them to confirm this). 

I would like to take out the new contract and then have my old number ported over to the new contract. According to O2 customer service, they no longer do this. Is this correct or was the agent mistaken? Seems like an odd thing to no longer support. 

[pgn]

So, @Dave-O2 - does this sound like how someone would go about migrating their existing number to a newly-acquired number?  Does this need to go in above your screenshots near the top of Guide: Migration & porting into O2 guide?

When both accounts are in the same name (eg, an existing subscriber number, and a recently-purchased SIMO and new subscriber number) - the existing account user will need to ring 202, complete security and add a secondary password to the account. This secondary password will be valid for 7 days. For the new number, call 202 and confirm the standard security plus the secondary password, plus security on the associated account.

Once this is complete the existing number will be migrated over to the new account within 24hrs, any requests on a Friday won’t be actioned until the next working day. If the holder of the new account calls after 7 days of the secondary password being added, the existing account will need have a new secondary password assigned. For anyone on a Refresh contract the Device Plan on the existing account will need to be paid off first.

Note: Adding a new contract to an existing MyO2 account seems fairly easy, so it assumes both existing and new subscriber numbers are in the same MyO2 account... in some cases, you get a new MyO2 account with different e-mail addresses...

Why does a call to 202 to add the initial 7-day's-validity password need to be done? Is it not available in MyO2, for 100% self-service?

[pburke90]

OK I have signed up for the new O2 sim only deal and have a new secondary number. Both have been sent to Dave privately, so hopefully the accounts can be merged and the original number kept instead and I only have one account. Thanks everyone.

[jonsie]

Good luck @pburke90 

[pburke90]

Just to keep everyone up to date, Dave was able to have my number ported from one account to the other and the old account closed. Massive thanks to him for his help with this. 😁

[Fifi1]

Can Dave confirm how this was done? I am in exactly the same situation, with one account and need my old number transfered to new contract and old contract closed. I just called o2 customer service and they said they wont do it as its against their policy and I have to contact the third party I purchased the phone and sim with. 

[jonsie]

I'll tag @Dave-O2 to see if he can help

He will need more information from you and you will have to send him a private message

Click on his name and then 'send message'

[pgn]

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@Fifi1 wrote:

Can Dave confirm how this was done? I am in exactly the same situation, with one account and need my old number transfered to new contract and old contract closed. I just called o2 customer service and they said they wont do it as its against their policy and I have to contact the third party I purchased the phone and sim with. 

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Guide: Migration & porting into O2  

Sounds like O2 CS wanted you off the call, @Fifi1 - tagging @Dave-O2 as you did not.

[Dave-O2]

Morning 

Thanks for the tags @jonsie, @pgn 

@Fifi1 Please drop me a PM with your details and i'll be sure to take a closer look.

Just as an FYI i do have quite a busy inbox at the moment, so i'll get back to you all as soon as i can 👍