Solved: Just been changed from Virgin to O2 , now got a me...

Confusedoldlady · ‎16-06-2023

I’m a 70 year old technophobe and received a message from O2 saying 4G turned off . I’ve only just been moved from Virgin help.

MI5 · ‎16-06-2023

@Confusedoldlady

It usually relates to a temporary mast issue.

Just re start your phone and all should be OK.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎16-06-2023

@Confusedoldlady

It usually relates to a temporary mast issue.

Just re start your phone and all should be OK.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

yakacm · ‎08-07-2023

I'm in the same situation, and it's not a temporary thing, it's been like that since I was swapped to O2, and nope rebooting does nothing, I am still getting bumped to to 3g when making phone calls.

Bambino · ‎08-07-2023

@yakacm See if anything in these guides helps:

How can I sort out my network issues? - o2uk

Why do I have poor coverage indoors? (o2.co.uk)

I DO NOT WORK FOR O2

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