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It's impossible to contact customer support

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SLA
Level 1: Joiner
  • 1 Posts
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Registered:

‎03-02-2023 08:35

‎03-02-2023 08:35

I'm having problems with my SIM. Every time I receive a call the phone makes a clicking sound instead of ringing. I bought a brand new phone, but still have the same issue  it's impossible to contact customer support via chat or phone. Every time I call after 20 mins of waiting my call is dropped. The chat always replies that they cannot connect me to an advisor because they are too busy. What can I do?

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MI5
Level 94: Supreme
  • 150727 Posts
  • 645 Topics
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‎03-02-2023 08:51

‎03-02-2023 08:51

@SLA 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 150727 Posts
  • 645 Topics
  • 28710 Solutions
Registered:

‎03-02-2023 08:51

‎03-02-2023 08:51

@SLA 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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