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Issues calling a specific contact

typojinx
Level 1: Joiner
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on ‎14-04-2021 17:53

on ‎14-04-2021 17:53

I'm having issues dialling one of my contacts.

The number is my Nan's land-line, which starts to ring like any other number, but then cuts off with what sounds like a busy tone.
This is an issue on 4g etc, or a WiFi call.

I know it's not an issue with the number I'm dialling, as my wife can call the same number without any issues.

I have already deleted the contact and recreated it, but that hasn't solved the issue.

What could be causing this?
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madasaf1sh
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on ‎14-04-2021 18:00

on ‎14-04-2021 18:00

@typojinx

Have you contacted the landline provider at all? As it could be they are having issues with call routing.

As if it starts to ring and then throws a busy tone that the landline provider 9times out of 10

Also try the number with and without the +44 on the front.
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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typojinx
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In response to madasaf1sh
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on ‎14-04-2021 18:15

on ‎14-04-2021 18:15

I've not contacted my nan's land-line provider yet, but I'm not convinced it is call routing - My wife is on o2 pay monthly, as is my work mobile. 

 

The contact originally had the 0 prefix, but I've also tried calling with +44 and 0044 prefixes after the contact had been deleted, but that didn't seem to make any difference. 

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MI5
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on ‎14-04-2021 22:07

on ‎14-04-2021 22:07

@typojinx 

Have you tried turning off wifi calling?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎14-04-2021 22:10

on ‎14-04-2021 22:10

Are you sure you haven't blocked her in the call settings?
Does the phone ring at all on her side?

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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LukasB
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on ‎21-04-2021 10:06

on ‎21-04-2021 10:06

Hey @typojinx did any of the above suggestions fix the issue?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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