Interference on line when I dial out

[brumpts5]

I used to have an iphone 12 but thought it was broke as everytime I ring my mums mobile there is interferance on the line, I always have to end the call. 

ive just got a new iphone 14, same problem.

ive got a new sim card, same problem.

my mum has a new phone too. 

Service is shocking, i was Three for years and no problem.

i constantly get a notification saying ive had quite a few missed calls. Phone rarely rings as service that bad it just goes to a pre recorded message!

help!

[madasaf1sh · Accepted solution]

@brumpts5 

Question is why did you upgrade / move to o2 if the signal is so bad where you are, as the advice is always to test the networks  via some free PAYG sim cards, before moving and signing a 2/3 year contract 

How do you mean interference?? Is the line breaking up, or it is it a slight hum etc..  It might not be o2 it might be your mums network if she isn't on o2 or isnt in a strong signal area

Have you enabled WiFi calling? to help with calls at home, as this will help, and use your broadband and wifi at home to make calls. 

You will need to contact o2 to turn on WiFi Calling - and then follow this page here:

 https://www.o2.co.uk/help/network-coverage-and-international/wifi-and-4g-calling  this can be done by calling 202 from your o2 phone or 0344 809 0202 from any other phone or you can connect them via Social Media , if you send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG), or you can call 202 from your o2 phone

Also might be worth checking https://status.o2.co.uk to check for issues in your area

Also check these guides Guide: How can I sort out my network issues?  and Guide: Is the network down for me or everyone?