Incoming calls - no caller ID

[Roman]

Since Thursday all of my incoming calls are coming through as ‘No Caller ID’. This includes all of my saved contacts. I’ve checked all of my phone settings, completed a network reset, installed the latest iOS,

called O2 twice (they just googled it and offered no solutions!), been to a store and done a SIM swap. When another SIM,

with another account and number, is placed into my phone it works fine! It seems to be baffling everyone. Anyone have any ideas??….

[pgn]

🤞Deleted 🫣

[TheRealFB]

😞
It seems my diagnosis of "fixed" was premature.

I do not have Caller ID for mobiles.  And I have only been able to test it on one landline, as I only have one landline.

So I get caller ID for ONE number only.
It is very frustrating.

@O2Sarah- 

[pgn]

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@TheRealFB wrote:

😞
It seems my diagnosis of "fixed" was premature.

I do not have Caller ID for mobiles.  And I have only been able to test it on one landline, as I only have one landline.

So I get caller ID for ONE number only.
It is very frustrating.

O2Sarah- 

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It's @O2Jonathan on now until 6pm, @TheRealFB - hopefully this tag will have him reach out to you. Good luck!

[O2Emma]

Hi @O2KyleW or @O2Sarah- Can you look into this for @R41nb0wbr1t3 please.

[mtbkun]

I have recently got the problem on my O2 plan. So to solve this you will have to ask the o2 customer service to switch off the CLI ( caller Line Identity) and then switch back on from your profile. 
This is a rare case for most of the customers but it is an O2 profile issue. 

[pgn]

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@mtbkun wrote:

I have recently got the problem on my O2 plan. So to solve this you will have to ask the o2 customer service to switch off the CLI ( caller Line Identity) and then switch back on from your profile. 
This is a rare case for most of the customers but it is an O2 profile issue. 

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Good tip, @mtbkun - did you contact O2 customer service using 202 or 4445, or did you use Social Media to get this help?  Thanks!

[mtbkun]

I called 202 and tell them it's a technical issue. This is the fastest way to get through the annoying phone options. 

They will do a hard network rest on your phone as well to just confirm the changes has gone though. 

It wasn't the best experience with O2 because this took 6 days and 13 different technicians ( both from Apple technician and O2 technicians)

[O2Sarah-]

Thanks @O2Emma 

@R41nb0wbr1t3 I will send you a private message so we can look into this 😊

[Mammabear]

@O2Sarah- please could you help me with the same issue? 

[Mammabear]

Please @02Sarah, could you also help me with this, I am so sick of answering spam calls on the off chance that it might ba a call from my children's school!