on 18-09-2022 13:13
Since Thursday all of my incoming calls are coming through as ‘No Caller ID’. This includes all of my saved contacts. I’ve checked all of my phone settings, completed a network reset, installed the latest iOS,
called O2 twice (they just googled it and offered no solutions!), been to a store and done a SIM swap. When another SIM,
with another account and number, is placed into my phone it works fine! It seems to be baffling everyone. Anyone have any ideas??….
Solved! Go to Solution.
on 01-10-2022 11:49
on 01-10-2022 11:49
I'll tag @O2Georgina, one of our account advisors, hopefully she can help you.
Veritas Numquam Perit
on 01-10-2022 12:24
on 04-10-2022 16:11
Finally ! To my shock my calls are now back to normal as of this afternoon. Hopefully it stays fixed! I have to say that I’m not very impressed with a service that I pay good money for, that not only has this taken 3 weeks but also o2’s numerous promises about calls backs and promised messages back to me that have just gone ignored or not bothered to be back in contact is disgusting. To the point I will be considering a new network next time I choose to change my phone. Thing’s really need to improve!
on 15-10-2022 14:15
on 15-10-2022 14:15
Help I've lost my caller ID on incoming calls can someone please fix this
15-10-2022 14:19 - edited 15-10-2022 14:20
15-10-2022 14:19 - edited 15-10-2022 14:20
Nobody here on the Forum can access your account, @Clara49 - but O2 Account Advisor @O2Jonathan is on until 5pm, tagging him in to see if he can help get you sorted - keep an eye on your PMs here on the forum.
Good luck!
on 17-10-2022 08:39
As there was no response from @O2Jonathan I'll mention one of the other advisors.
Can you please help @O2Lisa ?
Flagging for reference @Martin-O2
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 17-10-2022 08:50
on 23-10-2022 18:49
I’ve been having the same issue since mid September where all incoming calls are showing as No Caller ID. Any chance this can be looked into on my account?
on 23-10-2022 21:33
on 24-10-2022 08:16
on 24-10-2022 08:16