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IMEI blacklist

96clbutler
Level 1: Joiner
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Hi 

 

I have an issue where I lost a phone 2 weeks ago and for insurance purposes I need confirmation that O2 have barred the previous IMEI number 

 

I have gone in shop, they said it was responsibility of phone company (e.g. apple). I have rang customer service and they have given me a usage report, but I am not closer to getting the previous blacklisted with confirmation. 


Any help appreciated?

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madasaf1sh
Level 78: King of Kings
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@96clbutler 

 

You will need to contact customer services again, and ask them to provide the standard insurance letter to say its been barred, although to be fair the Insurance could do it themselves a lot quicker.

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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madasaf1sh
Level 78: King of Kings
  • 11759 Posts
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Registered:

@96clbutler 

 

You will need to contact customer services again, and ask them to provide the standard insurance letter to say its been barred, although to be fair the Insurance could do it themselves a lot quicker.

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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96clbutler
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Its an external insurers so I don't think they have power to blacklist a phone 

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MI5
Level 94: Supreme
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@96clbutler 

You can check here CheckMEND The world's most comprehensive device check

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Blacklisted1
Level 2: Apprentice
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@madasaf1sh 

 

The customer service department can provide proof of barring if you advise them to search knowledgebase for the form they will be able to do this. 

 

In case you were to find the phone again and need it unblacklisted you would probably need PROOF OF PURCHASE to allow the company who barred the phone to unbar it as you have proven that you are, the person who holds the proof of purchase and legally owns  the phone!

 

I BELIEVE THAT IS THE PURPOSE OF PROOF OF PURCHASE.  

 

  [MOD EDIT: Inappropriate language removed, please review the Forum Guidelines]

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