I watch code 110

[TonyW1]

Hi

ive spoken to customer services today about what seems to be (looking on the forum) the dreaded call 202 mention code 110. When trying to purchase / activate mobile data for my phone.

they haven’t been much help to be honest.

has anyone got a way forward or do I need to go into a shop?

thank you 

[pgn]

Perhaps one of the O2 Advisors, @O2Emma is on now, can help, I have tagged here so watch out for a reply from her - before you go into the shop.

Remember, if the shop visit is needed, take some photographic ID and proof of address with you. Good luck!

[O2Emma]

Hi @pgn I will pick this up thanks.

Hi @TonyW1 I will send you a private message to look into it for you.

[TonyW1]

hi

just by means of an update. I went into a local shop and as I sat down to speak to the adviser, I ran through the exact same procedure as previously tried via the app and instead of getting the error code, it allowed me to purchase the airtime contract for my watch through the phone app.

pretty weird, but something had changed…

my watch contract was up and running within the hour!