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Resolved! Network provisioning referred

I have no signal on my new sim. I don’t know the phone number as it is a new contract which is yet to work. I bought the new phone and contract from mobile phones direct. I was told that the new contract start date is 19th January. This sim is still ...

Zo1234 by • Level 1: Joiner
  • 516 Views
  • 1 replies
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Resolved! SIM card inactivated

Hi all, I have requested a new sim card which hasn’t arrived yet. O2 keep inactivating my current SIM card which means I have no signal. I can’t get through to anyone today and have had to call everyday for the past 3 days to get signal back. Can som...

Sscott by • Level 1: Joiner
  • 451 Views
  • 2 replies
  • 0 kudos

360 eSIM yet - desperate!

I tried to port my eIM to my new iPhone last week. I was immediately disconnected but no eSIM - having gone to a store and spoken to customer services, I was told that 360 customers could not be issued eSIMs due to a technical fault which had been go...

error code 14

I have had to reset my daughter's watch and re-pair it, but now I just get error code 14 when I try to set up the mobile data again. How do I sort this please?

DiveP by • Level 1: Joiner
  • 423 Views
  • 2 replies
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Resolved! Bolt on

Why can I not access data bolt on bought last week till 14 th Feb ?

Resolved! No service in Bracknell

It has been out since yesterday but no reports on when the mast issue will be fixed. Any one have information.

HollieJo by • Level 1: Joiner
  • 501 Views
  • 3 replies
  • 0 kudos

Resolved! Problems logging in

02 has two accounts associated with my phone number. I think this gives me problems logging in. I can usually work round this. However I’m currently trying to attach Apple Watch to my phone and can’t log in to 02 from the Apple Watch app.

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