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Cannot make or receive calls at hom

Hi, My son has an iPhone 14 and struggles to make or receive any phone calls whilst being at home. I used the network coverage checker for our postcode (GU3) and it states that he should have “4G - Good coverage both indoors and outdoors” He however ...

Resolved! finger print lock disapered also pin lock will not work

my phone did an update and my finger print lock disappeared. pin lock will not work either.also tried to unlock with find my mobile and nothing works. only had the phone about 10 days

Resolved! Finger lock

My finger lock has disappeared . Also didn't set pin lock. Tried 0000 bits didn't work any help

Resolved! How to activate O2 WiFi? (ported my number from Three to O2)

Hi, I ported my number from Three to O2.When I am in the underground and want to use the Wifi, I get an error message saying I need to activate O2 Wifi.(I guess my number is recognised as a Three number...) In My O2, I don't find where to manage/acti...

Calls dropping out after a few seconds

Hi. Not sure if I'm in the right place or not but up until recently I had an iPhone 12 and while making and receiving calls, the call would drop out for around 10 seconds and then kick back in again. I thought this was due to the phone so upgraded 2 ...

Numbers not ported and NO SERVICE

Hi.About 2 weeks ago my partner switched to O2. The number seemed to got transferred and worked for about a day. And then the service went completely dead. No signal whatsoever. When I try to call him it says number not recognised, the only way he ca...

Can’t receive texts after porting to O2

I recently ported my number to O2. I can’t receive any texts from my bank, Twitter, Hinge amongst many other apps. iMessage and FaceTime also fail to activate. I saw this is a common issue, please @O2Sarah, @O2Ryan, @O2Emma please can you help me. Yo...

Resolved! Retrieve old number

Hello,I ended my o2 mobile contract December 2021. Can I now get my number back? And do I need to take out a contract with o2 to do this? thank you

Resolved! Is it possible to send a text via wifi on iPhone

Hi Is it possible to send a text via wifi on iPhone on O2 like I used to on EE? I seem to remember about a year ago that O2 were sorting it out, but, I wondering if my iPhone settings may need adjusting. I should have probsbly checked before swapping...

Giving up with O2

Hi, Here is my sad story.... I was with 3 and decided to move to O2 and keep my number. Got the sim did all I had to do and waited for everything to settle down..Eventually I could use my phone except for text so went on the app and was told to wait ...

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