on 10-05-2021 13:03
Solved! Go to Solution.
on 10-05-2021 13:22
on 10-05-2021 13:22
"Not an O2 phone" just simply means that the phone was never locked in the first place.
10-05-2021 13:08 - edited 10-05-2021 13:12
10-05-2021 13:08 - edited 10-05-2021 13:12
Hi @Bre1,
The iPhone 11 should already be unlocked. Have you tried inserting another network sim inside to check?
You can also try unlocking the iPhone 11 on your MyO2 app. You'll need the phones IMEI to hand. Tap on 'support' in the bottom right-hand corner, and then 'unlock my device'.
If that fails, I'd recommend calling our customer services team on 202 from your current phone and let them know that the form you filled in didn't work.
on 10-05-2021 13:22
on 10-05-2021 13:22
"Not an O2 phone" just simply means that the phone was never locked in the first place.
on 10-05-2021 13:28
on 10-05-2021 13:29 - last edited on 10-05-2021 17:02 by Martin-O2
The IMEI - [Removed] has not been used on our network with the MPN
provided, so it will not be possible to unlatch it.
on 10-05-2021 13:38
on 10-05-2021 13:38
on 10-05-2021 14:02
on 10-05-2021 14:02
on 10-05-2021 14:03
on 10-05-2021 14:03
on 10-05-2021 14:14
on 10-05-2021 14:14
on 10-05-2021 14:14
If you type into the phone dialler *#06# it will display IMEI 1 and IMEI 2.
One is the physical sim and the other the eSim.