I've added extra bolt on data but it's not gone onto device

[Lk4]

I added extra data to my sons phone which is showing on my 02 account and he also recieved a text saying its added data but the data has not gone onto device.

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202  or 0344 809 0202

Guide: Where is my discount or Extra Data?