VAS

[Lisa-P]

I had a text saying my order is complete.  I haven’t ordered anything.  When looking at My 02 it says VAS and todays date.  
what does this mean? 

[Bambino]

@Lisa-P Never heard of that before but found this when I Googled: Value-added service - Wikipedia

You should probably speak to customer service.
Call 202 from your mobile or 0344 809 0202, 0800 902 0217 (Payment Management) or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

[MI5]

@Lisa-P 

It means that O2 have added a bolt on to reduce your bill with O2 to align it with what you were paying previously to Virgin.

The O2 contracts are more expensive than Virgin's so this is to keep the promise that you won't pay more with O2.