I seem to have lost my network

[Tim858]

I'm currently in Northern Cyprus my screen broke whilst here I had a replacement fitted but my phones comeback working but I seem to have lost my network I can't find data roaming or data usage as I did. I only had an SD card in before but now thinking my phone had esim?? I'm really confused as I only ever had one card in slot which was SD card? I'm on pay monthly sim [personal details removed] Mr Timothy Rennison 

[Bambino · Accepted solution]

@Tim858 You certainly won't be able to find a network with just an SD card. It's possible that whoever did your screen repair deleted your esim. I don't think you'll be able to get it back until you return to the UK, but you can try to speak to customer service. Download Skype: Guide: A Guide to Skype and call for free on +44800 902 0217 or +44800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
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