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I’m having difficulty switching my number

Paul43
Level 1: Joiner
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I’ve followed the ‘keep your number’ instructions several times, but ‘oops…’

 

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Cleoriff
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@Paul43 

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here.

Give O2 a call on 202 or 0344 809 0202.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 128349 Posts
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Registered:

@Paul43 

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here.

Give O2 a call on 202 or 0344 809 0202.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

Veritas Numquam Perit

Girl in a jacket
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Paul43
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Do I just dial ‘202’?  That doesn’t seem to work…

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MI5
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@Paul43 

202 is pay monthly customer services.

4445 is PAYG customer services.

Guide: Migration & porting into O2  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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pgn
Level 77: Grand Master
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@Paul43 wrote:

I’ve followed the ‘keep your number’ instructions several times, but ‘oops…’

 


It does help if you mention in your call for help which service you use, PAYG or Pay Monthly (Contract) or Business, @Paul43 - hope you got past the "oops..." with the advice shared above 👍

Merry Christmas (or Happy Holidays, if you prefer) 🎄

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