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I have no signal in my home

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JohnatSomerford
Level 1: Joiner
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on ‎04-01-2023 14:13 - last edited on ‎04-01-2023 14:47 by

on ‎04-01-2023 14:13 - last edited on ‎04-01-2023 14:47 by

I receive no calls or SMS messages at my house. I have broadband and I can make calls over wifi. But not via cells. Your network report admits that my area 'can get busy' which is business-speak for you not installing enough capacity. I need a signal booster. Your website describes one but does not allow me to order one. Please advise me how to get this device.

John Leigh

Somerford

Cheshire

[Personal details removed]

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MI5
Level 94: Supreme
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on ‎04-01-2023 14:37

on ‎04-01-2023 14:37

@JohnatSomerford 

Only business accounts can have a booster, others have to use wifi calling.

SMS over wifi is being rolled out currently and is only available on certain phones now, but more to come.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152783 Posts
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Registered:

on ‎04-01-2023 14:37

on ‎04-01-2023 14:37

@JohnatSomerford 

Only business accounts can have a booster, others have to use wifi calling.

SMS over wifi is being rolled out currently and is only available on certain phones now, but more to come.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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MI5
Level 94: Supreme
  • 152783 Posts
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on ‎04-01-2023 14:39

on ‎04-01-2023 14:39

PS. You should not post personal details as this forum is public.

Edit your post if you can but also I have flagged it to mods.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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