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3D card verification - not receiving verification texts

AlinaHJ61
Level 1: Joiner
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Please can someone help as I can't verify online purchases and retailers and credit card companies say it's not their end and most likely down to 02 blocking the text from their number! 

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RafaC
Community Manager
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Hey @pgn thanks for the tag!

@AlinaHJ61 in this case please refer to social media channels support as they can help you to check your account. You can message the support team on FacebookTwitter or Instagram.

Community Manager for the O2 Community

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pgn
Level 64: Magistrate
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@Martin-O2 or @lewys-gp or @RafaC  - this is another of the SMS or OTP codes not being received issues, as far as I can tell.

What advice do we have on this for @AlinaHJ61?

O2CommunityAwardNotCS




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RafaC
Community Manager
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Hey @pgn thanks for the tag!

@AlinaHJ61 in this case please refer to social media channels support as they can help you to check your account. You can message the support team on FacebookTwitter or Instagram.

Community Manager for the O2 Community
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pgn
Level 64: Magistrate
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I recall some time back being asked to make these OTP cases to the board managers, @RafaC - has that request now been close, as I could equally have deferred tho question and poster to O2 Social Media.

Thanks for any current clarification.

O2CommunityAwardNotCS




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RafaC
Community Manager
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@pgn we are still flagging these cases to the team responsible for this over O2 so we appreciate you flagging them here on the community. But yes, for future reference, we now are deferring those cases towards social media channels.

Community Manager for the O2 Community
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