3D card verification - not receiving verification texts

[AlinaHJ61]

Please can someone help as I can't verify online purchases and retailers and credit card companies say it's not their end and most likely down to 02 blocking the text from their number! 

[pgn]

@Martin-O2 or @lewys-gp or @RafaC  - this is another of the SMS or OTP codes not being received issues, as far as I can tell.

What advice do we have on this for @AlinaHJ61?

[RafaC · Accepted solution]

Hey @pgn thanks for the tag!

@AlinaHJ61 in this case please refer to social media channels support as they can help you to check your account. You can message the support team on Facebook, Twitter or Instagram.

[pgn]

I recall some time back being asked to make these OTP cases to the board managers, @RafaC - has that request now been close, as I could equally have deferred tho question and poster to O2 Social Media.

Thanks for any current clarification.

[RafaC]

@pgn we are still flagging these cases to the team responsible for this over O2 so we appreciate you flagging them here on the community. But yes, for future reference, we now are deferring those cases towards social media channels.

[thestarkfactor]

I am encountering this exact issue now, in September, so obviously isn't resolved, who and how can this be escalated and resolved?

[pgn]

According to responses above, these OTP reception issues should be addressed by the customer to the O2 Social Media Team, links below this post, @thestarkfactor.

If no response from that channel in a timely manner this morning, please respond here for escalation. Good luck!

[dsheth]

I am facing the same issue and no help yet

[dsheth]

@Martin-O2 @RafaC  @Breanna  @O2Lisa @O2Sarah 

I have been ported from lyca to o2, and now I cannot receive any SMS or OTPs. Because of that, I cannot set up my accounts on bank or imessages. Please help me. I tried to reach out to chat support, but there was no help.

[Breanna]

Hi @O2Emma, can you take a look at this for @dsheth?