on 09-07-2024 18:34
on 09-07-2024 18:53
I'm afraid you will need to talk to O2
Guide: How to find help & contact O2
on 09-07-2024 18:55
Can you get into MyO2 using a browser (using a private or incognito tab in the browser may help): https://accounts.o2.co.uk/signin
Failing that, a call to O2 will be needed - have a second e-mail address for yourself handy, sometimes that can speed things up.
Guide: How to find help & contact O2 has the ways to reach O2, @Bob242424 - good luck!