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I can't call or send messages on my phone would it be possible to order another sim with the same nu

Samoakley1986
Level 1: Joiner
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I can't call or message on my phone I was wondering Is it possible to keep the same number and order a new sim as I think this is the problem

 

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TallTrees
Level 49: Rootin' Tootin' 
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Hello @Samoakley1986 

Welcome to the o2 Community Forum.

You can always keep your mobile phone number.

When you get your new sim you will need to do a sim swap I will give you the guide here:

Guide: Sim Swap: a mini guide 2017 update 

Order your new sim with o2 Customer Services

You can message them here:

Social Media Teams
If this helps and it works for you the
Social Media Teams will be on hand just
send them a message
https://o2uk.co/O2CFB
https://o2uk.co/O2CTW
https://o2uk.co/O2CIG
O2 Facebook
O2 Twitter
O2 Instagram



HAPPINESS IS BEE SHAPED

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MI5
Level 94: Supreme
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@Samoakley1986 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

Or pop into your local O2 store with ID.

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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TallTrees
Level 49: Rootin' Tootin' 
  • 10672 Posts
  • 119 Topics
  • 344 Solutions
Registered:

Hello @Samoakley1986 

Welcome to the o2 Community Forum.

You can always keep your mobile phone number.

When you get your new sim you will need to do a sim swap I will give you the guide here:

Guide: Sim Swap: a mini guide 2017 update 

Order your new sim with o2 Customer Services

You can message them here:

Social Media Teams
If this helps and it works for you the
Social Media Teams will be on hand just
send them a message
https://o2uk.co/O2CFB
https://o2uk.co/O2CTW
https://o2uk.co/O2CIG
O2 Facebook
O2 Twitter
O2 Instagram



HAPPINESS IS BEE SHAPED

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