How to get a PUK code

morgunte · ‎15-08-2023

Hi - I need a PUK code in order to unlock my SIM.

I've tried following these instructions: "Or sign in to My O2, go to My device, then Device details."

Once signed in, neither of those sections appear to exist. Entering my number on this page: https://www.o2.co.uk/help/device-and-sim-support/unblock-your-phone does not work either.

How else can I get this code, please?

MI5 · ‎15-08-2023

@morgunte

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

If you've tried and failed too many times you'll need a new sim.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Enlli · ‎15-08-2023

If you are on the new billing syslem Manag Try Manage Your Account > Swap your SiM and use the drop down box to get your PUK

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

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