This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

How to get a PUK code

morgunte
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

‎15-08-2023 20:41

‎15-08-2023 20:41

Hi - I need a PUK code in order to unlock my SIM.

 

I've tried following these instructions: "Or sign in to My O2, go to My device, then Device details."

Once signed in, neither of those sections appear to exist. Entering my number on this page: https://www.o2.co.uk/help/device-and-sim-support/unblock-your-phone does not work either.

 

How else can I get this code, please?

Message 1 of 3
6,112 Views
0 Kudos
2 REPLIES 2

MI5
Level 94: Supreme
  • 150904 Posts
  • 646 Topics
  • 28755 Solutions
Registered:

‎15-08-2023 20:43 - edited ‎15-08-2023 20:44

‎15-08-2023 20:43 - edited ‎15-08-2023 20:44

@morgunte 

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

If you've tried and failed too many times you'll need a new sim.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 3
6,108 Views

Enlli
Level 68: Extraordinaire
  • 8569 Posts
  • 61 Topics
  • 1762 Solutions
Registered:

‎15-08-2023 20:47

‎15-08-2023 20:47

If you are on the new billing syslem Manag Try Manage Your Account > Swap your SiM and use the drop down box to get your PUK

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 3 of 3
6,107 Views
Top Kudoed Authors
View all
Top