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How do I return an online order

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Hippo1
Level 1: Joiner
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‎03-06-2021 09:36

‎03-06-2021 09:36

I ordered an mobile broadband device based on what is clearly incorrect coverage information and now wish to return it. How do I do that?

 

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MI5
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‎03-06-2021 10:06

‎03-06-2021 10:06

@Hippo1 

Use the returns form that came with your order or call customer service to arrange it. 

Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 150825 Posts
  • 645 Topics
  • 28743 Solutions
Registered:

‎03-06-2021 10:06

‎03-06-2021 10:06

@Hippo1 

Use the returns form that came with your order or call customer service to arrange it. 

Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Hippo1
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‎04-06-2021 08:56

‎04-06-2021 08:56

I've kept all of the packaging and I can't see a returns form. If my only option is to contact customer services, can you give me an email address or phone number please as the website is very poor in providing these (contact us link goes to a generic page which leads to FAQs only as far as I can see).

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MI5
Level 94: Supreme
In response to Hippo1
  • 150825 Posts
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Registered:

‎04-06-2021 10:36

‎04-06-2021 10:36

@Hippo1 

All numbers in the link I gave you above. 

There is no email address.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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