Hi data all used

[Annetta-H]

Hi 

I had a message today that I had used all my data up

This is the first time ever - it doesn’t refresh until the 3/4/24 

it’s only the 6/3/24 today 

can you help me find out what has happened please? 

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

[MI5]

@Annetta-H 

If you look in the data settings on your phone it will tell you which apps have used the most data.

That might give you an indication of what's gone wrong.

If you think you were using wifi and it dropped out, your phone will use mobile data if you have it switched on.