cancel
Showing results for 
Search instead for 
Did you mean: 

Help

PlainJayne87
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

i bought a samsung a71 via affordable mobiles.co.uk with a 2 year 02 contract in December 2020 but today my phone has stopped working (stuck looping on start up). I tried to book a repair via the samsung website but it says the IMEI number entered is not valid, i search and apparently this can also mean warranty expired but that shouldnt be  the case as its within 2 years that i bought it.

 

can anyone help?

 

 

Message 1 of 3
462 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 127445 Posts
  • 614 Topics
  • 22137 Solutions
Registered:

@PlainJayne87 

Your purchase contract is with affordable mobiles so you need to talk to them.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 3
451 Views
2 REPLIES 2

MI5
Level 94: Supreme
  • 127445 Posts
  • 614 Topics
  • 22137 Solutions
Registered:

@PlainJayne87 

Your purchase contract is with affordable mobiles so you need to talk to them.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 3
452 Views

Enlli
Level 9: Fired up
  • 69 Posts
  • 2 Topics
  • 15 Solutions
Registered:

As stated. Affordable Mobiles. However, if you have a purchase receipt from them proving it is under 2 years old then a visit to a Samsung service agent may be the best way forward.

Message 3 of 3
447 Views