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I’ve had £20 taken from my bank but haven’t received the refund

Lynn1505
Level 1: Joiner
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Hi I applied for iPhone XR and £20 was taken from my wallet pay but hadn’t been refunded back 

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Cleoriff
Level 94: Supreme
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@Lynn1505 

Has your application been refused? If so the bank usually hold any deposit in a shadow account and then return it if you fail the credit check. For any other reason you need to contact O2.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

 

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 111730 Posts
  • 800 Topics
  • 6564 Solutions
Registered:

@Lynn1505 

Has your application been refused? If so the bank usually hold any deposit in a shadow account and then return it if you fail the credit check. For any other reason you need to contact O2.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

 

Veritas Numquam Perit

Girl in a jacket
Message 2 of 2
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