21-09-2024 23:48
Please help, every verification code is being sent to my number which isn’t active and I now have an ESIM on my old phone which is not what I wanted. It needed to be on my NEW phone. I can’t get in the app and I also can’t receive or make texts and calls on either new or old device now. I got cut off by customer services I have been trying this for 12 hours. I am beyond frustrated
22-09-2024 19:54
Nah
22-09-2024 20:36
22-09-2024 20:36
I hope that nah was not directed at me.
22-09-2024 20:38
Nah
24-09-2024 11:31
24-09-2024 11:31
@Oxonian wrote:
I suppose that it depends on what is meant by "...online channels..." @MI5 ?
I had taken it that social media was not part of the "...online channels..." as you are dealing with a person.
Maybe @Kei-M_O2 can clarify please ?
Yeah, sorry I lifted and shifted the term online channels from the comms which is ambiguous upon reflection - it relates to o2.co.uk and MyO2. A customer has to go through an agent to get a SIM so our social media teams can help with this request as well.
Thanks,
24-09-2024 12:14
Another genius move by O2.
When the **** will they learn?
24-09-2024 12:18 - edited 24-09-2024 12:18
24-09-2024 12:18 - edited 24-09-2024 12:18
So for SIM/eSIM requests, self-service via O2.co.uk, and MyO2 is out, but 202, an O2 Shop/store and these avenues are all in:
What about the "can we help you" dialog that pops up when browsing the O2 Shop, where it connects you to an agent?
Thanks for the clarifications, @Kei-M_O2 👍🏼
24-09-2024 20:47 - edited 24-09-2024 20:49
24-09-2024 20:47 - edited 24-09-2024 20:49
@Kei-M_O2 wrote:
Yeah, sorry I lifted and shifted the term online channels from the comms which is ambiguous upon reflection - it relates to o2.co.uk and MyO2. A customer has to go through an agent to get a SIM so our social media teams can help with this request as well.
Thank you for clarifying @Kei-M_O2 ! 👍
25-09-2024 14:12
25-09-2024 14:12
@pgn wrote:
So for SIM/eSIM requests, self-service via O2.co.uk, and MyO2 is out, but 202, an O2 Shop/store and these avenues are all in:
What about the "can we help you" dialog that pops up when browsing the O2 Shop, where it connects you to an agent?
Thanks for the clarifications, @Kei-M_O2 👍🏼
Anything that goes through to an agent should be good 👍