Got new IPhone 16.. changed sim to e sim & locked out of everything.

[Courtney17]

Please help, every verification code is being sent to my number which isn’t active and I now have an ESIM on my old phone which is not what I wanted. It needed to be on my NEW phone. I can’t get in the app and I also can’t receive or make texts and calls on either new or old device now. I got cut off by customer services I have been trying this for 12 hours. I am beyond frustrated 

[jonsie]

Easiest and quickest option is to go instore with photo ID

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

Guide: How to find help & contact O2 

[Enlli]

If you can't get into store the social media team will be your best bet

They seem to know what they are doing with eSIMs, unlike offshore CS

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , X Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) 

Or