Getting desperate :( Number not transferred

[L0ngingf0rN0]

Hello,

I left Tesco Mobile last Friday, switching to O2. I requested my PAC code last Friday (21/02) and still my old number has not transferred. I phoned Tuesday and was told it was schedule for Tuesday so should be ready Wednesday. Nothing happened. I phoned Thursday and CS escalated the issue and I am having to wait another 48hrs. In the past this switch has been nearly instantaneous. Is this fixable? Or because it hasn't happened within a few hours, the likelihood is that its not going to work. 

I've been without my number for a week, and I'm starting to think it might be lost. Has anyone had this issue before and its been resolved? Is there anything I can do to help the situation?

[MI5]

@L0ngingf0rN0 

Try messaging the UK based social media teams for help.

Facebook (https://o2uk.co/O2CFB) , X (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

[jonsie]

Has the Tesco sim become inactive?

[L0ngingf0rN0]

Yes it has! I've had confirmation from them that I've left!

[jonsie]

_Social Media it is then.....

[MI5]

@L0ngingf0rN0 

Might be of use?

Guide: Migration & porting into O2 

[L0ngingf0rN0]

Thank you.

So do you think I need to set up a plan with new sim for the transfer to go through?

I'm hesitant to do anything while O2 look at it. I've contacted O2 via social media so I will see what they say!

[MI5]

@L0ngingf0rN0 

Wait for a reply from O2 before doing anything. You should not need a new plan to port your number on to.

[L0ngingf0rN0]

I've been in touch with O2 via social media... the rep has confirmed there has been 0 movement on the escalation made over 24hrs ago... so we are off to a great start! They are contacting the porting team, a response can take up to 24/48hrs - so I guess I will just keep on waiting! 

[Enlli]

Problem may now be that porting rarely takes place on Saturday and Sunday ☹️