Free Audible Trial - Cancellation

[Robbo365]

As part of my upgrade I had a free 3 month Audible trial.  This comes to an end this week and I do not think it is worth keeping and certainly not prepared to pay for it. 

I have called Audible and they have informed me the contract is through O2 so I need to cancel through them. 

I can't find a way to cancel it on the website or on My O2 and when I call it keeps kicking me off.

Any ideas?   

[MI5]

@auser 

You can cancel in your MyO2 

Go to your extras in your MyO2 http://www.o2.co.uk/myo2
Click the big + beneath your extra.
Click "Manage"
Click "Turn off auto renew"
You will get an email to confirm.

[Fenderstrat]

Thanks for this - finally got somewhere with this advice after going round in circles. Now let's see if it really has cancelled!

[jonsie]

Glad the guide helps

[MI5]

You're welcome @Fenderstrat 

[KatieR]

Hi all
Bit frustrated
I saw in my audible account I had two credits but only expected one left as part of my free extras
So went to extras and cancelled audible thinking my remaining credits would be there
Instead I now have no credits ..?
How do I redeem my last credit and reinstate the rest of my free trial? Usually with a free trial you can cancel anytime but they’ll still let you see through the free trial period.. hugely annoyed cannot find a way to speak to a human about this

[MI5]

@KatieR 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.