Fraudulant account

[Vialli33]

Hi

Can some one please help me.stupidly i got scammed and they ordered a iphone 13 promax 512 gb.Although it was out for delivery a  return request has been put in place .But my account now shows as the iphone with a payment of £37.48  a mnth and £1311.52 left to pay .Can some one help getting this removed and my account reverted back to my previous one as i certainly didnt agree or sign for it.Im panicking big time now about this.

[gmarkj · Accepted solution]

@Vialli33 

You would need to speak to customer service.
Call 202 from your mobile or 0344 809 0202 or 0800 032 1402 from any phone or numbers here: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

More info on scams - https://community.o2.co.uk/t5/Welcome-News/Phishing-Smishing-amp-Scams-Latest-info-amp-advice/m-p/13... 

You also need to report it to Action Fraud - https://www.actionfraud.police.uk/ 

[Cleoriff]

@Vialli33 

You need to speak to O2 and report the fraud

Also report to the police https://www.actionfraud.police.uk/ 

O2 Info here https://www.o2.co.uk/help/safety-and-security/fraud-advice 

Call any number in this guide Guide: Coronavirus Community Help and Support 

Best of luck.

[Vialli33]

Cust service said they will cancel the fraudulant upgrade under the cooling off period when they get the phone back which according to dpd tracking will monday .Why cant they just cancel the upgrade now ? Ive told them its fraud.

[madasaf1sh]

Because it could be you committing the fraud, and trying to pull a fast one... 

This does happen, just like with lost and stolen phones, people lie to think they can get a free phone...