Every incoming call is showing no caller I’d

[DownGirl]

I have a new sim (same number). Now activated and all seems good except that all calls I receive are 'caller unknown' even when numbers are in my contacts. What do I need to change? Thanks

[DC84]

Hi @O2Emma I am having the same problem. I’ve been advised by customer service to restore my phone to factory settings but this didn’t work

[Cleoriff]

@DC84  We have no account advisors on today. @O2Georgina is on tomorrow morning.  I've tagged her to the thread.

[O2Georgina]

Thanks for the tag @Cleoriff 

@DC84  I will send you a private message now

[Cleoriff]

Thanks @O2Georgina x

[Tashjones]

Hi was this resolved please as I’m having same issue for two weeks and customer service not helping. Thanks 

[pgn]

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@Tashjones wrote:

Hi was this resolved please as I’m having same issue for two weeks and customer service not helping. Thanks 

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As I noted on your post on another thread, O2 Advisors are off until Monday now - @O2Sarah- will pick up your case and contact you via PM after 8am Monday. Good luck! 

[Simon758]

Hello. I am having the same issue as of recently. It has been about one week now. Can you please help? @O2Trevski @O2Sarah-  

Thanks!

[Cleoriff]

@Simon758 

I'll tag @O2Emma for you. She's on tonight and hopefully can help

[O2Emma]

Hi @Cleoriff I will pick this up thanks.

Hi @Simon758 I will send you a private message to look into it for you.

[Cleoriff]

Thanks @O2Emma x