Error code 14

[Steve21]

Hi

I have just bought an Apple Watch 7 direct from Apple. I already have a pay monthly account with o2 that is linked to my iPhone 12 Pro.
I’ve been through the set up of the watch, pairing it with the phone and everything is fine - apart from the last bit which is ‘set up mobile data’. At this point all I keep getting is ‘Oops - something went wrong contact o2 and quote error code 14’.
I’ve ‘re-paired’ the watch to the phone but still no joy!

Ive noticed on my o2 account that it recognises the watch and is charging me £5 per month. I also note this issue has been raised before but with private reply’s so can’t tell how to resolve the issue. 

Any help welcomed

[pgn]

Thank you, appreciated.

[oldirtywag]

Hi I am having the same issue can you please help thanks 

[pgn]

@oldirtywag - @O2Emma is on now, keep an eye out for a PM to get your details.

Good luck.

[Simon91]

Hi Georgina,

I’ve just come across this thread.  I’m also encountering this issue.

[pgn]

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@Simon91 wrote:

Hi Georgina,

I’ve just come across this thread.  I’m also encountering this issue.

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It wil be @O2Sarah- after 8am Monday now, @Simon91 - watch out for a message here Monday.

[O2Sarah-]

Good morning 

Thanks for the tag @pgn 

@Simon91 I will send you a private message so we can look into this.

[Cancey]

Hi everyone.

Unfortunately I am experiencing the same issue. I have tried to contact support but couldn’t resolve the issue. Please could someone look into this. @O2Sarah- 

[O2Sarah-]

Thanks for the tag @Cancey 

I will send you a private message so we can look into this.