Error code 14

[Steve21]

Hi

I have just bought an Apple Watch 7 direct from Apple. I already have a pay monthly account with o2 that is linked to my iPhone 12 Pro.
I’ve been through the set up of the watch, pairing it with the phone and everything is fine - apart from the last bit which is ‘set up mobile data’. At this point all I keep getting is ‘Oops - something went wrong contact o2 and quote error code 14’.
I’ve ‘re-paired’ the watch to the phone but still no joy!

Ive noticed on my o2 account that it recognises the watch and is charging me £5 per month. I also note this issue has been raised before but with private reply’s so can’t tell how to resolve the issue. 

Any help welcomed

[pgn]

Do you have iData enabled on your account and do you pay bills by direct debit?

Apple watch pairs via the App on your phone, adding a £5 per month add to your tariff, @Steve21  - help on the process below, from a post elsewhere recently on the Forum:

Set up the data plan from the watch setup routine and it will walk you through buying an airtime plan.
https://www.o2.co.uk/help/phones-sims-and-devices/apple-watch
Open the Watch app on your iPhone and tap on ‘Mobile Data’.
Then tap ‘Set up mobile data’. You’ll be prompted to sign in with your My O2 username and password.
Once you’ve signed in, select your Apple Watch plan. Follow the steps on the screen to set up your Apple Watch Airtime Plan.
It can take up to 24 hours to activate, but sometimes it might take a little longer.
To check if your new Airtime Plan is active, open the Watch app on your iPhone and tap on ‘Mobile Data’. In the ‘Data Plan’ section, if you see O2 with the word ‘activating’ then you’ll have to wait a little longer for set up to complete. If you see O2 with an orange ‘i’ next to it, then you’re all set up.
If you get an error message at any point, on the iPhone, go to Settings and select Privacy > Motion & Fitness and switch it on.
Then go back to the watch app/Mobile Data/set up mobile data plan and be ready to put your o2 username and password in to the resulting o2 screen. Also, it costs £5 monthly to add the airtime for the Apple Watch, so you'll need to authorise this after entering the o2 user name and password. The phone app will then say 'activating' which can take a day or so, but at that point, you can try doing a phone call direct from the watch to test it.
You also need to have iData enabled on your account and pay bills by direct debit.

If you've done all that and it still doesn't work then post back here and someone will pick up and help you out. Good luck.

[Steve21]

I be done as you suggest as I’d seen this on a previous post. I do pay by DD but am unsure how I tell if iData is enabled on the account. 
With regards the bit about signing in to

my account via the watch app ‘when setting up the data’ I never get the option as it just gives me the error page

[MI5]

@Steve21 

Do you have wifi calling enabled and active on your phone?

[Steve21]

Good thought but No it’s turned off

[pgn]

Last couple of times, this error 14 Apple Watch gotcha needed the intervention of one of the O2 Account Advisors on the forum - I'll tag in @O2Georgina who should be on this morning, perhaps she can see the fix that got others sorted in this respect and get you sorted. 

Keep an eye out for a PM from her in due course, @Steve21. Good luck!

[O2Georgina]

Thans for the tag @pgn 

@Steve21  I will send you a private message now

[Steve21]

Thanks to you all for such a great response. I’ve sent my details and will await further info!

[Yaman]

Hi @O2Georgina, I have exactly the same problem as Steve21 with adding Mobile Data to my Apple Watch.  Could you please help me resolve the issue? Many thanks.

[O2Georgina]

@Yaman  I will send you a private message