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Early termination fine

Kryptidz
Level 1: Joiner
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Hello, I lost my phone recently and had to buy a new one. I want to end my contract and switch my phone number over to my new phone but it’s saying I have to pay £98 early termination fee. What is this fee for? As far as I’m aware I am just on a monthly data contract as the phone itself was paid off years ago. I’ve had this phone for at least 6 years so I’m just confused what contract is being terminated early?

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MI5
Level 94: Supreme
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@Kryptidz 

It's because you're cancelling the airtime early.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 147001 Posts
  • 636 Topics
  • 28265 Solutions
Registered:

@Kryptidz 

It's because you're cancelling the airtime early.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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