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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2602 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4924 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15386 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7870 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7275 Views
  • 6 replies
  • 0 kudos

Help with codes

Hi there,My name is Nicola Scott. I am trying to reset my security question as it is saying I have got it wrong. However, when I tired to do this, is sent a code to my phone. My phone has been stolen which is how I discovered I didn't know the code! ...

N-Scott by Level 1: Joiner
  • 325 Views
  • 5 replies
  • 0 kudos

Resolved! How can I contact customer services.

How can I contact customer services online? Since transferring from Virgin I can't make or receive calls and the website is absolutely useless. I can't call any numbers including 202.

TR3 by Level 1: Joiner
  • 345 Views
  • 2 replies
  • 0 kudos

4G calling and Wi-Fi calling

Hi there, Received a text message from O2 this morning saying that 4G calling had been disabled for my phone. Also noticed that Wi-Fi calling, which had been working after my move from Virgin on 1st Aug, was also not working. If I try and enable Wi-f...

ukcduri by Level 1: Joiner
  • 238 Views
  • 1 replies
  • 0 kudos

Number ported to 02 lost

I was with BT and wanted to move across to O2.I got my PAC code from BT and gave it to O2.I signed up to a O2 sim only contract and received the sim card.The network was poor so I invoked my 14 cancellation, I was ensured the porting would no longer ...

TR2 by Level 1: Joiner
  • 288 Views
  • 3 replies
  • 0 kudos

Resolved! Unknown numbers with no callerid

Hi folks, I know this has been asked before but I would really appreciate some help.Since migrating from Virgin Media and after inserting a new sim sent to me by O2 every call I receive does not show caller ID but shows Unknown number.It is important...

susgal by Level 1: Joiner
  • 213 Views
  • 1 replies
  • 0 kudos

no network coverage

I have had virtually no network coverage around my home address for 3 years despite in clear sight of 2 masts. O2 Network checker repeatedly says there is a fault on the mast, then says its fixed, then a couple of days later says there is a fault. I ...

Buddy1 by Level 1: Joiner
  • 288 Views
  • 4 replies
  • 0 kudos

Resolved! Mystery Chrages

This morning I recieved two (2) texts This morning stating that I have placed an order. Order numberNC16675191 (that is text onw (1)Tex two staes this (new) order is forOvercharge Allowance harges for callSMSMMSIntenational TextsVoicemail. I DID NOT ...

ErnieK by Level 1: Joiner
  • 275 Views
  • 3 replies
  • 0 kudos

Resolved! Text re: purchase I have not made

Received a text today from O2 referencing an order NC[Removed] - I have no idea what this is and have not made any purchases or changes. The notification came at 2 am. Is this a scam? or something else?

Elf by Level 1: Joiner
  • 401 Views
  • 3 replies
  • 0 kudos