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Forum Posts

Not receiving incoming text messages

Hi, I am facing the issue of not receiving any incoming text messages - outgoing text messages are working fine. Everything was working fine up until 18th December 2023, and then incoming messages stopped out of the blue. I have contacted customer se...

JuhiPatni by Level 1: Joiner
  • 4987 Views
  • 22 replies
  • 0 kudos

Sim swop

Hi I'm having issues with my sim swop. It says to contact 202 but I can't ring out with this new sim in the phone

Jade28 by Level 1: Joiner
  • 363 Views
  • 3 replies
  • 0 kudos

Iphone 15

Anyone had this problem? New iPhone 15, O2 business account (unlimited everything) and have international data and texts set up (according to O2). My work needs me to authorise payments with worldwide financial institutions via an SMS code. This work...

jwg123 by Level 1: Joiner
  • 422 Views
  • 2 replies
  • 0 kudos

Speak to O2 expert online

Hi I need to speak to a real o2 expert online, my new iphone 15 pro max won't charge despite cleaning the ports and changing the cables/plugs. I dont have access to any other phone to speak to someone.

Annonymus by Level 1: Joiner
  • 400 Views
  • 1 replies
  • 0 kudos

Resolved! New phone setup but no network

Iphone 14 set up and data transfer completed. Wifi access but phone showing no network. Have tried airplane mode and restarts but no difference. The rest of the house can get O2 network access. It is a new sim. Any suggestions what to try next. Thank...

SheilaTuj by Level 1: Joiner
  • 609 Views
  • 3 replies
  • 0 kudos

Not connecting to the network

I recently bought a new phone with a new sim. Everything is setup correctly I believe however it wont connect to 02. Any ideas?

Tariff change

I’ve received an email saying my tariff has been changed - but I haven’t requested a tariff change…

Mango by Level 1: Joiner
  • 284 Views
  • 1 replies
  • 0 kudos