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Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Resolved! porting issues

Hi, I applied for a new contract sim only 6 days ago and whilst filling in the online order form I decided to use my pac code (three network). Order was completed. I waited a few days for the sim to arrive and during that time I spoke to an o2 rep wh...

Resolved! Changing provider

I’m on a sim only monthly contract. Just applied for a pac code and it says I have to pay £136.36 can u advise me why please.

Resolved! Wifi calling

Hi. WiFi calling has completely disappeared from my phone. I've turned it off and on tons of times. I've turned off the phone, removed the sim, turned it back on again and reinserted the sim and wifi calling still doesn't appear in connections in set...

Help - apps still pending.

Hi, today I switched over to o2 from Vodafone using my pac code. I managed to transfer all my photos, contacts etc from my old phone onto my new one (Google pixel 6) however no apps seem to be downloading. When I go into the play store they all say '...

Resolved! international bolt on

can i use my international bolt on even if my spend cap is active

Resolved! How do I see detailed usage on my tariff (£10 month, unl. SMS/unl. calls, 5gb data)

I was surprised that I needed to top up mid month, to send a text. With unlimited texts this has never happened before. Is it cos it was a short code recipient? Sending a text to BBC 6music on 64046. No advance warning either. I've sent many texts to...

Resolved! unlock iphone = "There was an error while validating the data in the system"

Trying to unlock an old iphone 6, I've found the "Unlock your device" page, entered the IMEI code and just get an email back saying "There was an error while validating the data in the system". The IMEI code is correct. Customer services seem impossi...

Resolved! My phone mainly goes to voice mail

My phone goes to voice mail (by default?) even when some one on the same network is standing next to me. It did not use to happen but it seems that it is now the default method of working

Resolved! Fraud by Telefonica employee.

Was contacted by someone claiming to be from O2, he was fro Telefonica which I suppose is the same thing. Told me my line rental was being lowered by 40% and asked for my security answer which I stupidly gave him. Next thing he asked for the access c...

Service

Ever since I started using my iPhone 11 on Saturday I have had no service at all at home my x used to have perfect service here what is going on please

O2

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