E sim

Lewis15 · ‎15-07-2023

I would like to swap my physical sim to an E sim, so that I can insert a company SIM card into my iPhone 13 Pro

MI5 · ‎15-07-2023

Pop into your local O2 store with photo ID
Call 202 from your O2 mobile or 0344 809 0202, 0800 902 0217 or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Enlli · ‎15-07-2023

If you have been moved to the the new billing system it can be done from My O2

Choose Manage Your Account then Swap your SIM

If it's not there then follow the route outlined

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

O2

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