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E-sim not provisioned

colinhype
Level 1: Joiner
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I asked for a sim swap to e-sim on Sunday, was told it would take 24 hours and got the confirmation. Added the e-sim to my iPhone 12 Pro Max and it's constantly showing no connection. In the about section it says it's not provisioned. I'm on my second e-sim package. Is there a step I'm missing? 

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madasaf1sh
Level 68: Extraordinaire
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@colinhype 


Did you do a sim swap from the old sim to the new sim, as per this guide Guide: Sim Swap: a mini guide 2017 update  as the last one I did took 10 minutes tops to go through. 

 

It may be an account issue, so it might be worth calling o2 on 0344 809 0202 

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 68: Extraordinaire
  • 5870 Posts
  • 32 Topics
  • 1920 Solutions
Registered:

@colinhype 


Did you do a sim swap from the old sim to the new sim, as per this guide Guide: Sim Swap: a mini guide 2017 update  as the last one I did took 10 minutes tops to go through. 

 

It may be an account issue, so it might be worth calling o2 on 0344 809 0202 

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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