cancel
Showing results for 
Search instead for 
Did you mean: 

Disconnected for 2 weeks now still no help from o2

lidllew32
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

So, I've been without use of my pay monthly o2 phone for about a fortnight now and it all started with claiming on my o2 insurance after I lost my device one night at work, took 3 days for the phone to arrive with a new sim also in the pack, inserted the new sim, no connection just emergency calls only, couldn't receive texts calls or make calls or send texts just completely disconnected. So after a long phone call with an o2 agent still nothing, she then decided to order me a new sim card so by the time this new sim arrived it was over a week without a phone, put the new sim in, still nothing same thing again, rang up went through all the same thing trying to get the sim to connect, but failed again....I have tried other sim card in the phone so it's not the phone it's the sim card I just don't know what I'm supposed to do? They ended the call after another hour and supposedly going to contact me in 3 days....3 days have past I've sent an email to o2 complaints and still not been contacted....what do I have to do to get some help!?!? I really don't understand why they can't just connect my new sim and phone to the network I've gave them the serial number of both sims at the time I've network reset I've done everything they asked and now just silence and I'm still no further and stuck without use of my phone! The lack of customer support is just absolutely appalling to be left in the dark for so long and paying for a service I'm currently not even receiving! Very very poor service from o2 I've never known anything like it! Anybody could please help me and point me in the right direction would be greatly appreciated because I'm just basically stuck with a new phone I cannot use and I've had no contact since my phone call with an o2 advisor who claimed she had filled out a form on her system detailing my problems and issues I'm experiencing and that I'd be contacted ASAP which has not happened also the email I sent to o2 complaints department has failed to get any response from them so I'm trying o2 community now and hopefully someone from o2 or anyone can see this and help me because I just can't understand what the problem is in connecting my new phone back to the o2 network as I have replaced my device and sim in the past with no issues so why is this time any different? And why I've been just forgotten about and had such poor support from o2? To leave one of their customers without service for a fortnight is beyond a joke!

Message 1 of 2
522 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 127445 Posts
  • 614 Topics
  • 22137 Solutions
Registered:

@lidllew32 

Your account is barred so O2 need to remove the bar before the sim can be connected.

Finding someone at O2 to do this is the challenge these days unfortunately.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 2
513 Views
1 REPLY 1

MI5
Level 94: Supreme
  • 127445 Posts
  • 614 Topics
  • 22137 Solutions
Registered:

@lidllew32 

Your account is barred so O2 need to remove the bar before the sim can be connected.

Finding someone at O2 to do this is the challenge these days unfortunately.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 2
514 Views