Data use corrupt!!

[FrankV]

I received an email and sms yesterday to say my Pay Monthly SIM only 500MB allowance has been used up yet I have not even used a tenth of that. My average monthly use is low 20 to 30MB.

Something is wrong with the 02 data billing. When I checked on line yesterday it said I had only used about 33MB in January and 26MB in February, so around my average and agrees with my phone log. It also showed previous months back to September as being around my normal average. When I checked today, February is the same low use, but all of a sudden January is up near 300MB and last September up at 498MB!! So I checked my online bill for September and sure enough, I only used about a tenth of that. What is going on??

Can't talk to anyone on the phone, only an automated cretin. There's no one on Chat, can't book a callback as no available slots. Disgraceful!!

Have requested a PAC via 65075 and at least that has worked, so will move supplier.

[MI5]

@FrankV 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

[FrankV]

Thank you but I do not use any of those social media platforms. O2 should offer decent direct support, but seems they do not.

[madasaf1sh · Accepted solution]

@FrankV 

They do its via the phone on 0344 809 0202 or 202 from your o2 phone, just like all call centres call wait times are long... 

Have you checked your phone hasnt used background data to update apps or the phone, as o2 only reports what it see's on the network from your sim card. 

[FrankV]

Thanks but firstly I spend most of my time at home on a WiFi network, hence my low average mobile data use.

I don't have apps chewing up data and background data use is disabled. Even if somehow I suddenly used around 470MB (which I'm 99% sure I haven't) it still does not explain how O2 data use monthly summary is changing history for last September for example between yesterday and today and showing 10x what my bill for that period shows! 

Something has gone wrong and they seem impossible to get hold of. I will try the 202 number but my patience wears thin fast. Moving to another supplier is easier.