Solved: Data - this information not available…..

DCComics · ‎02-07-2022

For weeks now, when I check my data usage on the app or the webpage all I get is info not available. Before that it was showing as zero used even though I know I had used a lot. I phoned customer services and they said there was a system glitch since their recent upgrade. It was after that call that zero went to “no information.” As I am roaming in the EU at the komemt, I am afraid of running up a big bill.

MI5 · ‎02-07-2022

@DCComics

EU roaming is restricted to 25gb per billing period before additional charges.

You will receive warnings from o2 if you reach that amount but otherwise there's no additional cost.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎02-07-2022

@DCComics

EU roaming is restricted to 25gb per billing period before additional charges.

You will receive warnings from o2 if you reach that amount but otherwise there's no additional cost.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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