cancel
Showing results for 
Search instead for 
Did you mean: 

UNABLE TO CONNECT TO 3G or 4G in GERMANY

bodensee
Level 1: Joiner
  • 5 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I recently spent a week in Germany and was unable to connect to 3G or 4G. Why is this?

Message 1 of 11
352 Views
10 REPLIES 10

Enlli
Level 20: Radiant
  • 184 Posts
  • 2 Topics
  • 61 Solutions
Registered:

Can't speak for 4G but all 3G has been shut down in Germany

Message 2 of 11
311 Views

madasaf1sh
Level 68: Extraordinaire
  • 5866 Posts
  • 32 Topics
  • 1915 Solutions
Registered:

@bodensee 


What network where you connected to in Germany was it it o2? or was it Vodafone or T-Mobile?


Was mobile data turned on for roaming? 
Can you check your APN is set to mobile.o2.co.uk

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





Message 3 of 11
310 Views

bodensee
  • 5 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Connected to O2

Set to roam

What is APN?

Message 4 of 11
309 Views

madasaf1sh
Level 68: Extraordinaire
  • 5866 Posts
  • 32 Topics
  • 1915 Solutions
Registered:

In your mobile data settings you will see a setting for APN, it stands for Access Point Names, and tells the phone how to route mobile data.

 

 

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





Message 5 of 11
303 Views

bodensee
  • 5 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Sorry to have taken so long, signing into my account has been a nightmare. I eventually found APN and it shows idata.02co.uk for mobile, mms, visual and personal hotspot and nothing for the optional LTE set up.

Message 6 of 11
256 Views

Cleoriff
Level 94: Supreme
  • 112393 Posts
  • 801 Topics
  • 6692 Solutions
Registered:

@bodensee 

Change your APN to mobile.o2.co.uk (all lower case as shown)

Veritas Numquam Perit

Girl in a jacket
Message 7 of 11
255 Views

bodensee
  • 5 Posts
  • 1 Topics
  • 0 Solutions
Registered:

All of them??

Message 8 of 11
246 Views

MI5
Level 94: Supreme
  • 128135 Posts
  • 614 Topics
  • 22488 Solutions
Registered:

Just mobile @bodensee 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 9 of 11
245 Views

bodensee
Level 1: Joiner
  • 5 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Thanks for all this. I won't be able to mark this as a solution until I've been to Germany in a fortnight and seen it working!

Message 10 of 11
242 Views