Data roaming

[IzzyC]

In Tenerife,  my data roaming is working, but my daughters on the same account isn't working.  Why would this be?

[Bambino]

@IzzyC See if anything in this guide helps: Roaming on O2 - All you need to know - O2 Community

[jonsie]

No data

These are some tips to try :

•   Reboot phone.
•   Manually search for a different network
•   If using an iPhone, change data apn to  mobile.o2.co.uk
•   Call customer service to check for any roaming bars
•   Or if you message O2 using the social media links below, they should be able to help you with this

[RafaC]

Hey @IzzyC were you able to sort it out?