Solved: Re: Data on Apple Watch

CT66 · ‎12-08-2023

Hello everyone 👋👋

I recently changed my iPhone XR to iPhone 14 pro max. I unpaired my Apple Watch and paired it with my new iPhone. Unfortunately I can’t get my data allowance to transfer, everytime I try to set it up, I get code 14.

I’ve contacted o2 numerous times. I was told I needed an e-sim, received it and it didn’t rectify the problem. I’m literally going round in circles.

Can any kind person please assist?

Thank you

MI5 · ‎12-08-2023

@CT66

The imbeciles in customer service have no idea. Why would you need a new esim that you can do nothing with!

What's needed is the esim that's already embedded in the watch resetting.

Keep trying O2 until you get someone who knows what they are doing.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎12-08-2023

@CT66

The imbeciles in customer service have no idea. Why would you need a new esim that you can do nothing with!

What's needed is the esim that's already embedded in the watch resetting.

Keep trying O2 until you get someone who knows what they are doing.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

CT66 · ‎12-08-2023

Thank you M15.
I’ve just finishing speaking to a wonderful o2 customer assistant, who has rectified the issue. He reset the esim in the watch and I’m back in business.

Hallelujah!

MI5 · ‎12-08-2023

Thankfully there are some good ones out there @CT66

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

CT66 · ‎12-08-2023

Very few by the looks of things 😏

O2

Data on Apple Watch

Photos

Ported number

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Signal useless where I live but under contract

No mast working

Convert sim to esim