Data not working

[Gabriella_bose]

Hello!

My friend and I purchased a 100GB for 30 days and activated it on the 17th of June. Originally it was working fine and we received a text saying we had a £30 bundle placed on our phones even though we didn’t specify that we wanted it. This morning 18/06/22 the data on both of our phones stopped working. We completed all the troubleshooting steps and activated our accounts but it still isn’t working. It is requesting that we top up our bundle and pay an additional cost but is that still necessary when we have data remaining on our account? I just don’t understand why we have to pay for the 100gb of data and then pay an additional cost to top up bundles, is this correct? 

[Cleoriff · Accepted solution]

@Gabriella_bose 
You need to contact O2.

Give O2 a call on 4445  or 0344 809 0222.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.