Cut off

[Naveeenx]

Hi, I contacted o2 yesterday and you cut me off to cancel my Apple Watch plan and the representative just cut me off. I didn’t want to cancel my phone plan, just my watch plan. I need my service plan back

[madasaf1sh]

@Naveeenx 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. if you send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG), or you can call 202 from your o2 phone
Thanks

[Naveeenx]

Unfortunately, I no longer have any phone service. 202 won’t work on my phone anymore. Zero network service. Wi-Fi calls no longer work. I tried to contact customer services via web chat yesterday but they were always too busy. I no longer have access to the virtual chat. I don’t have a land line at home. I can’t believe o2 were able to cut my service off so quickly mid chat with the representative. It was instant😩

[gmarkj · Accepted solution]

You can call them using Skype for free @Naveeenx on 0800 032 1402 - Guide: A Guide to Skype ).

Or message them on social media:

Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

[Naveeenx]

Amazing. You’ve both been brilliant. I’ll give Skype a go

[Naveeenx]

Issue resolved via Skype. Should get my service back within 48 hrs They’ve accepted that they were at fault and have waived the £15

reconnection fee.

Thanks gmarkj 

[Mcphilemy]

I yet tontecieve my monthly osy ss you go simmcarf and no responxr from yourselves 

[Mcphilemy]

Yes but can my sim be deliveted to the nearrst 03 shop ss doon sd possible

[gmarkj]

This is not o2 customer services @Mcphilemy , so we cannot change where your sim card is going.

If you need a replacement, and can visit your local o2 shop, they can provide one.

Take photo ID and they can sort it out.

If not, contact customer services as advised above.