Credit file

[Creditfile]

Can o2 managers contact me urgently please about an entry on my credit file which shouldn’t be there. Waited over 5 weeks for credit file email to respond….they say 3 days…this is over 45 days now. Supposedly the 11 agents I spoke with on the phone have ALL done amendment forms and told if hear in 24 hours!!! Absolute joke! How do I put in a complaint???

[Enlli]

I'll ask @O2Georgina to take a look for you

She will message you here

[O2Georgina]

Thanks for the tag @Enlli 

@Creditfile  I will send you a private message now

[Creditfile]

Hi where do I access messages? Thanks

[Bambino]

@Creditfile Look for the little envelope icon at the top right of the page.

[pgn]

Or if on a tablet or mobile, tap on your avatar top-right, and then on Messages in the drop-down, @Creditfile