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Coverage map not accurate in my area

Iford_resident
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For my home area BN73EL your coverage map shows that we should have full 4G inside and out. I've lived here for almost 2 years and we have never had good coverage. I've logged issues with O2 multiple times and have been told each time that there is no issue. 

 

At best, I can get maybe 1-2 bars of network (no data) inside and outside of my house. I have to walk 10 minutes before I get any 4G. Others in my household and in the village can confirm this (multiple devices and networks). 

 

Please can you check the coverage in this area to resolve the issues or update your map to show what we can expect accurately? 

Regards

Matthew Hall  

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MI5
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@Iford_resident 

The maps are only a theoretical computer simulation and it is widely regarded that they are not accurate and should be used as a guide only.

It does state this on the status checker pages.

Real world coverage can only be assessed by trialling PAYG sims from different networks before committing to a contract.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
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@Iford_resident 

The maps are only a theoretical computer simulation and it is widely regarded that they are not accurate and should be used as a guide only.

It does state this on the status checker pages.

Real world coverage can only be assessed by trialling PAYG sims from different networks before committing to a contract.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Iford_resident
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That's not at all what the webpage says. It is just inaccurate and when this is reported they do nothing to update the accuracy of the page or resolve the issue. 

 

  • "Our Network Coverage Checker will show you the 2G, 3G, 4G and 5G network coverage available in your selected area. The map will show you the locations of the best call and mobile data reception, as well as your nearest O2 Wi-Fi hotspots."

 

 

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MI5
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@Iford_resident 

Data reception and speeds may not be as good indoors or in a car. Signal can also be affected by buildings, trees and even weather conditions. This map is just a guide and does not guarantee signal coverage.

https://www.o2.co.uk/coveragechecker

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Iford_resident
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Well, it's impacting the whole village, so isn't just a building or trees. I just don't think they want to show an accurate depiction of their coverage. 

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madasaf1sh
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@Iford_resident 

 

None of the networks have very accurate computer simulations of coverage for i'd say 80% of the country... so not unique to o2... 

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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MI5
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Because they are all just computer simulations, which don't account for geography and other natural and man made obstacles.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 7 of 7
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